Learning to listen: Downstream effects of listening training on employees' relatedness, burnout, and turnover intentions

The present work focuses on listening training as an example of a relational human resource practice that can improve outcomes: Relatedness to colleagues, burnout, and turnover intentions. In two quasi-field experiments, employees were assigned either group or control condition. Both immediately after 3 weeks later, receiving was shown be linked higher feelings relatedness with lower These findings suggest harnessed powerful management tool cultivate stronger relationships at work. implications for Relational Coordination Theory, High-Quality Connections Self-Determination Theory are discussed.